Refund & Replacement Policy

At Digital Produk (accessible at https://digitalproduk.web.id), customer satisfaction is backed by our verified digital warranty. We understand that digital software licenses, premium subscriptions, and AI tools must work reliably without interruption.

Every product variant sold on our marketplace comes with an explicit Warranty Period (ranging from 30 days, 3 months, 1 year, to lifetime, as clearly specified on the individual product catalog page).

Because digital accounts and software licenses are delivered electronically, our primary guarantee is Immediate Account Replacement or Renewal:

• If your delivered credentials encounter an issue (e.g., password error, unexpected subscription drop, or account lock) within your active warranty period, our team will provide a fresh, working replacement account or reset your access at zero extra charge.
• Resolution Speed: Over 95% of replacement claims submitted to our official WhatsApp support are inspected and resolved within 1 to 12 hours (and guaranteed within a maximum of 24 business hours).

You are fully covered and eligible for warranty claim or refund in the following circumstances:

• Dead on Arrival (DOA): The delivered account credentials, invite link, or license key fails to activate or log in upon initial delivery, and you report it to our team.
• Premature Subscription Expiry: A premium account purchased for a specific term (e.g., 3-month or 1-year plan) reverts prematurely to a free tier during its valid warranty duration.
• Inventory Unavailability: If a technical failure occurs and our team is unable to provide a functional replacement within 48 business hours, you will receive an immediate 100% money-back refund (or a prorated refund if partial term was already enjoyed).
• Out of Stock / Unfulfilled Orders: If your payment was confirmed but the purchased variant is out of stock and cannot be delivered, you are entitled to a prompt full refund.

To prevent fraudulent exploitation of digital credentials, refunds and replacements cannot be granted under the following conditions:

• Buyer Change of Mind: Requesting a refund simply due to a change of mind after digital credentials or private keys have already been delivered and verified active.
• Violation of Shared Profile Rules: For products purchased as “Shared Profile” (e.g., Netflix Shared or ChatGPT Shared), modifying master account emails, tampering with passwords, or using unauthorized profile slots will void warranty protection immediately.
• Customer Misuse or Third-Party Policy Violations: Utilizing delivered accounts for illegal distribution, bot scraping, spamming, or violating the upstream platform’s terms of service resulting in a ban.
• Claims Outside Warranty: Issues reported after the agreed warranty period for that specific order has expired.

When an eligible refund is approved by our support team:

• Refund Method: Refunds are disbursed either back to the original payment channel (via iPaymu) or directly transferred to the customer’s verified Indonesian Bank Account (BCA, Mandiri, BRI, BNI) or E-Wallet (GoPay, OVO, DANA, ShopeePay).
• Processing Timeline: Bank/E-wallet transfers are typically completed within 1 to 3 business days following approval confirmation.
• Deductions: We do not charge arbitrary administrative fees for valid warranty refunds.

Follow these 3 simple steps to submit a claim:

1. Locate Your Order Reference: Prepare your Order Reference code (e.g., ORD-20261028-XXX) found in your invoice or user dashboard.
2. Contact WhatsApp Customer Care: Send a message to our official support line at +62857-4128-4000.
3. Describe the Issue & Attach Screenshots: Briefly explain the error and provide a screenshot of the login screen or error message. Our agent will verify the order and dispatch your replacement or process your refund immediately.